The best brands know they need to be aware of what their customers are saying and actively engage with them at every stage of the transaction from introduction to the brand to product satisfaction.
According to research by Carnegie Mellon University’s Heinz College and Dell, 75% of B2B buyers are influenced by information found on social channels and 67% of the buyer’s journey is now done digitally.1
User generated content (UGC) is vitally important to your company. It’s public information that shows competitors and buyers exactly what customers think of your product, how they’re using it, and what improvements they would.
Mercury360® Fully Managed Social Media Marketing
Your customers are writing about your brand on Facebook, Twitter, Quora, and other third party sites, do you know what they’re saying? At Mercury360, we’ll not only find out for you, we’ll come up with a comprehensive social media plan to leverage their comments into marketable actions for your brand.